Return and Refund Policy
At Golu Gopal, we strive to ensure that our customers are completely satisfied with their purchases. However, if you are not fully happy with a product, we are here to help.
1. Eligibility for Returns
Products can be returned within 7 days of delivery.
To be eligible, items must be unused, undamaged, and in their original packaging with all tags and receipts.
Certain products are non-returnable, including:
Customized or personalized items
Products purchased during sales, offers, or clearance
Items that have been used, altered, or damaged after delivery
2. Return Process
To initiate a return, please contact us via:
📞 +91 95706 20983
Once your return request is approved, we will guide you on how to send the product back to us.
Customers are responsible for return shipping costs, unless the return is due to a wrong or defective product sent by us.
3. Refunds
After receiving and inspecting the returned product, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days and credited to your original method of payment.
Shipping charges, if any, are non-refundable.
4. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us immediately with details and pictures.
We will arrange a replacement at no extra cost or issue a full refund, depending on your preference.
5. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the product and place a new order.
6. Contact Us
For any questions or assistance regarding returns and refunds, please reach out to us:
📍 Address: Shop No. 2B-UGF, Plot No. 28, Apra Plaza Community Center, Road-44, Rani Bagh, Noida – 201301, Uttar Pradesh, India
📞 Phone: +91 95706 20983
📧 Email: info@girdharshringar.com
At Golu Gopal, your satisfaction is our priority. We are committed to handling all returns and refunds with fairness and transparency.